Shipping Information

Shipping Costs

We do not offer fixed shipping prices. Shipping costs are dependent on your order value, package dimensions, package weight, the shipping carrier you choose, the shipping service level you choose, and the destination the package is intended to arrive to. Be aware, that if you are importing into a country outside of Canada, shipping prices as quoted and charged on our website do NOT include your local taxes, duties, and possibly brokerage fees as well (any UPS service level includes the basic brokerage processing fee, EXCEPT UPS Standard, which charges a brokerage fee based on the value of your parcel).

To get a shipping quote:

For orders destined to Canada or the United States:

1. Add all desired items to your shopping cart, then click on the shopping cart icon at the top right of the website (beside the "head/profile" icon to view your shopping cart.
2. In the Sub-Total/Grand Total area of your cart list, you will see "Shipping: Add Info" Click the "Add Info" link, and enter your destination address information as requested by the website.
3. Click "ESTIMATE SHIPPING", then the website will generate and display all the available shipping options for your parcel to your destination, along with their associated prices.

Alternatively, once you have added all your desired items to your shopping cart, go through the checkout process, and the shipping options and their associated prices will be generated and displayed to you at the appropriate time in the checkout process.

For orders destined to any other country:

Your orders must be placed manually. To do this, e-mail us at general@vapesbyenushi.com. In the e-mail, let us know you wish to order something for international shipment. We will respond to you within 2 days with a questionnaire to begin your international order placement. Also be aware, that international orders can only be paid with the following payment methods:

• Wise Interac Transfer (most recommended for international customers). Fastest to send, lowest cost, and no added fees on our end.
• Western Union Cash Transfer. No added fees on our end.
• BItcoin (BTC). No added fees on our end.
• Bank wire/transfer/TT (Non-refundable wire acceptance fee applies for orders over CAD$100. Free if under this amount. +CAD$35.00 for wires originating from EU/UK. +CAD$17.50 for rest of world.)

Freight Times

Freight time to your destination from Vapes by Enushi is dependent on the shipping service that you choose. All freight times are indicated as per the respective carrier's websites:

<< CanadaPost >>

<< UPS >>

In general, the following shipping times apply for CanadaPost services, as the information available can be vague on their website, and can vary from region to region:

Small Packet Air - A service that travels via the letter mail stream that offers NO tracking and NO insurance. Standard delivery time is 12 business days (approximately 18 calendar days) to most international locations, and upwards of 16 weeks. Advised only for packages of low value that do not require a specific delivery speed. Do note, that there is nothing Vapes by Enushi can do for you, should a package get lost, damaged, stolen, or delayed in transit using this method.

Tracked Packet - This service uses the same speed as Small Packet Air as it follows the same letter mail stream, but also includes basic tracking and insurance for a maximum of CAD$100 coverage. Any value above CAD$100 cannot be claimed should your parcel get lost or damaged in transit.

Expedited Parcel - This service is slightly faster than Tracked Packet. This method offers the most bang for your buck value for speed at a decent price point. Included insurance value is CAD$100. Contact us if you wish to increase insurance value with this service.

XpressPost - This service is the fastest standard mail service that CanadaPost uses, and is part of the "EMS" worldwide network. It is faster than Expedited Parcel, while retaining all of the tracking and insurance features of Expedited Parcel. Included insurance value is CAD$100. Contact us if you wish to increase insurance value with this service.

Shipping Address Different from Billing Address

For security purposes, our payment processor requires us to only ship to the billing address that your credit card company has on file for you. Our payment processor will automatically check this during your checkout process. However, if the billing address does not match what your credit card company has on file for you, OR if your financial institution does not use the AVS security protocol, we will be alerted of the non-match and may be forced to cancel the order.

In cases where your shipping address does not match the billing address your credit card company has on file for you, OR if your credit card does not use the international AVS system to verify the billing address, then we would only be able to accept your order if paid with one of the other listed payment methods other than credit card.

Route Package Protection (Insurance)

Most of the shipping options that we provide, only include a maximum basic insurance coverage of up to CAD$100.00. Please note the details of this in the description of the shipping option, when choosing.

For added peace of mind and full insurance coverage for orders over over CAD$100.00, we also offer additional insurance coverage by >>Route<<.

>>Route<< offers added insurance coverage and faster resolution time in the event of your parcel getting lost or damaged while in transit. Typically, when filing claims through the shipment carrier, it can take several weeks to months to receive a resolution - it takes a particularly long time for international shipments. However, with Route, they will provide an immediate resolution via a refund OR a re-shipment of your order if the parcel has become lost after 20 days of shipping date.

The price that >>Route<< offers for their package protection, is on par with what carriers would charge for their added package value protection, but with a far easier and faster resolution process.

By default, our website is configured to automatically include >>Route<< Package Protection to your cart when you enter the checkout screen. However, if you decide you do not wish to receive this added package protection, you may either deselect Route Package Protection from the checkout screen, OR you may go back to your cart to delete it. It will not be re-added to your order when you re-enter the checkout screen.

>>CLICK HERE<< to read more about Route, or if you have any questions, feel free to contact us.

General Information

All packages are shipped via CanadaPost, UPS, or DHL at your choice. It is Vapes by Enushi's responsibility to package and ship all items that are purchased, however, we do not have control over the package once it is in possession of the carrier. Vapes by Enushi is not responsible for lost, damaged, partially missing, delayed, or undelivered shipments. However, we will contact the carrier on your behalf to help find a resolution for you. Please be patient if this occurs, as we cannot jump into conclusions without first getting a resolution with the carrier. In many cases, the parcel does end up showing up at the destination after an investigation begins.

www.vapesbyenushi.com's fulfillment of shipping obligation ends once the product is shipped out, and is not responsible for errors or delays caused by the delivery service.

Shipping services are provided at your expense to deliver the products sold by www.vapesbyenushi.com to your address.

Orders made for items listed as in stock typically ships out within 2 business days of order placement, unless otherwise noted.

Orders made for items listed as pre-order will take longer to ship out, and you, as the buyer, enter into the order of such pre-order items with the understanding and agreement that pre-order items will take time to be received, before they are shipped out, and that the pre-order availability dates are only estimated, and subject to delays or earlier shipment.

www.vapesbyenushi.com's fulfillment of shipping obligation ends once the product is shipped out, and is not responsible for your region's importation laws. You, the customer, as the importer of these products, are solely responsible for the importation of the products you order, and you must be aware of your own region's/territory's prohibitions and allowances for importing said products, as well as taxes, duties, and brokerage fees associated with bringing these products into your region. www.vapesbyenushi.com will not be held responsible for your lack of knowledge regarding your country, county, city, province, state, territory, and/or region's importation laws. In the event of seizure, the importer is solely responsible for the recovery of the parcel, if possible.