Frequently Asked Questions, Information, and Policies

Table of Contents

About Vapes by Enushi

General Information, Disclaimers, and Vaping Safety

International Orders

Payment Methods

Pricing

Shipping Information

Pre-Order Policy

Return, Refund, Repair and Warranty Policy

Terms & Conditions

Privacy Policy

RSS Syndication

Frequently Asked Questions:

• Do you ship to my country?

• Vapes by Enushi ships to anywhere in the world, as long as you are willing to pay the shipping costs and assume your duties and responsibilities as the importer. For more information see our >> INTERNATIONAL ORDERS << info page.

• How much would it cost to ship to me?

• Shipping costs are dependent on your order size, order weight, volumetric weight, exact address, shipping carrier, and shipping service that you choose. To get a shipping quote:

• For orders destined to Canada or the United States: Add all desired items to your shopping cart, then click on the shopping cart icon at the top right of the website. Next, in the "TOTAL" area of your cart list, you will see "Shipping: Add Info". Click the "Add Info" hotlink, and enter your destination address information as requested by the website. Click "ESTIMATE SHIPPING", then the website will generate and display all the available shipping options for your order to your destination, along with their associated prices.

• For orders destined to countries outside of Canada or the United States: At this time, we are not able to receive orders through our website for some compliance reasons. International orders must be handled manually at this time. To place an order manually, send us an e-mail to general@vapesbyenushi.com, and request an order quotation. We will respond back to you within 2 business days with a form for you to complete to provide us with your order information. Once we receive your order details, we will respond back to you with a list of shipping options and their price quotes.

• For more information see our >> SHIPPING INFORMATION << info page.

• How long does it take for my shipment to get to me?

• Freight time to your destination from Vapes by Enushi is dependent on the shipping service you choose, and where you are located. For more information see our >> SHIPPING INFORMATION << info page, where you may find more information about GENERAL shipping time frames.

• What is this "CRC Product", and why is Vapes by Enushi not allowed to sell non-CRC products to me in Canada?

• As of January 1, 2021, a new requirement has been implemented federally as per Canada's Vaping Products Labelling and Packaging Regulations (VPLPR), pursuant to the Tobacco and Vaping Products Act (TVPA), which requires all toxic liquid-containing (and contacting) vaping hardware sold within Canada to be registered or compliant with Child-Resistant Container (CRC) regulations, as per the CCCR2001 and its requirements for such containers of toxic chemicals. Vaping hardware that makes direct contact with e-liquid in its unvaped form MUST comply with CRC regulations, or they cannot be sold within Canada. While Vapes by Enushi does have non-compliant products listed in catalog, these items are intended for export outside of Canada only, and any orders for such items will be cancelled, if the final destination of non-compliant products is determined to be within Canada. For more detail, read << our blog post HERE >>.

• Do you take credit card?

• Yes, we finally have a new payment processor in place that will allow us to process credit card payments for Canada and the United States only. All international orders must be placed manually at this time, using one of the payment methods mentioned below:

• What payment methods do you accept online for international orders?
• Wise Interac (for international customers)
• Western Union Cash Transfer
• Bitcoin (BTC)
• Bank Wire (a CAD$17.50 to $35.00 wire acceptance fee applies if your order value is over CAD$100). CAD$35 for wires originating from Europe/UK. CAD$17.50 for rest of world. 

Condensed Terms & Conditions of Sales

*** READING THIS SECTION IS IMPORTANT BEFORE SUBMITTING YOUR ORDER! ***

We are currently unable to process credit card payments on our website, and our deepest apologies for this inconvenience. Please use one of our alternate payment methods if you wish to order from us.

Should you choose a shipping method that has no insurance at all, Vapes by Enushi is NOT liable for the value of your shipment above the insured value, should it got lost or damaged in transit if you choose this method of shipping. We can only assist in the recovery up to the maximum allowable value for the shipping method you choose.

All vaping related orders within Canada are legally required to be shipped with an age-verified service. Please ensure an adult is available to present identification and sign for release of the parcel on the date of arrival.

We will do our best to ship out orders received by 1:00pm EST on the same business day. After 1:00pm EST, most likely your order will be picked up by the carrier drivers the following business day. If there is an extraneous reason why your order may be delayed shipment beyond that, we will contact you via our website order messaging system. Please ensure our email address vapesbyenushi@gmail.com is added to your email providers safe sender list, so that you do not miss any important messages from us that may inadvertently end up in your junk/spam box.

If you are ordering from outside of Canada, as the importer, you are responsible for knowing what your regional laws and regulations are. Vapes by Enushi can not be held liable for seizures due to prohibitions in your country. Further, as the importer, you are responsible for your importation fees such as brokerage fees, sales taxes, and duties charged by your government. These fees are typically excluded from our product and shipping prices. UPS Express, Expedited, and 3-Day Select services include brokerage fees in the shipping cost.

By default, we declare all export shipments with accurate descriptions and value of contents. Should you, as the importer, choose to take full liability and responsibility of providing your own declaration details, Vapes by Enushi will not be held liable if a problem arises with the customs office of your country. Further, you understand that by declaring a reduced value, the insured value of your package will also be reduced in likewise, and we would not be able to claim more than the declared value should your parcel got lost or damaged in transit.

Orders may take up to two business days to fulfil. If it is known that an order will take longer to process, we will contact you.

Please see full details of policies in the above Table of Contents.